This Privacy Policy describes how caninecavalry.ca (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the site.

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Collecting Personal Information

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When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.  See the list below for more information about what Personal Information we collect and why.

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Device Information

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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

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Purpose of Collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels (add or subtract any other tracking technologies used).

Source of Collection: Collected from you.

Disclosure for a business purpose: shared with our shipper in order to ship your order.

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Customer Support Information

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Examples of Personal Information collected: Personal information to contact you.

Purpose of Collection: to provide customer support.

Source of Collection: collected from you.

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Minors

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This Site is not intended for individuals under the age of 16.  We do not intentionally collect Personal Information from children.  If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at Colin@caninecavalry.ca or Carl@caninecavalry.ca to request deletion.

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Sharing Personal Information

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We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.  For example, we use Wix to power our online store.  You can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy

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We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

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Behavioural Advertising

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As described above, we use your Personal Information to provide you with targeted advertisements or marketing communication we believe may be of interest to you.  For example, we use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en

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For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) education page at https://thenai.org/about-online-advertising/faq/?tab=2

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You can opt out of targeted advertising by visiting these links:

Facebook – https://www.facebook.com/settings/?tab=ads

Google – https://www.google.com/settings/ads/anonymous

Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-put portal at: http://optout.aboutads.info/.

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Using Personal Information

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We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

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Retention

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When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic decision-making

 

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

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Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

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Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Cookies

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A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

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We use the following cookies to optimize your experience on our Site and to provide our services.

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Cookies Necessary for the Functioning of the Store

 

Name & Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

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Reporting and Analytics

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Name & Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

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The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

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You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

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Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

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Do Not Track

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Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

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Changes

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We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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Contact

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Carl@caninecavalry.ca or Colin@caninecavalry.ca  or by mail using the details provided below:

PO Box 1961 Lake Cowichan, British Columbia, V0R 2G0 Canada

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Last updated: November 2023

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If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.